OUR FIRST CHAPTER · 350 ML · COMING SOON

CUSTOMER CARE

Care & safety

General guidance for the planned reed diffuser. Always follow the instructions and safety label supplied with the final product.

PRE-LAUNCH INFORMATION · 26 SEPTEMBER 2026
These policies describe our current plans, not an active offer of sale. Final sale terms, business details and customer-care contacts will be published before orders open.
01

Children, pets, heat & flames

Keep the diffuser, liquid, reeds and small charm out of reach of children and pets. Keep away from flames, sparks, heat sources and direct sunlight. Never light the reeds. The charm is an accessory, not a toy; its small parts can present a choking hazard.

02

Placement & handling

Place upright on a level, stable, protected surface where it cannot be knocked over. Avoid contact between the liquid or saturated reeds and furniture, fabrics, painted surfaces and electrical equipment. Use in a suitably ventilated room and follow the final guidance for reed number and placement.

03

Use only as intended

For room fragrance only. Do not swallow, apply to skin or eyes, add to food, or use in a humidifier, nebuliser or other device unless specifically approved for that product. If fragrance causes discomfort, discontinue use and ventilate the space. Follow the product label for spills or accidental exposure.

04

Reeds & refills

Our intended no-flip system is still being tested. Follow the instructions supplied with the final diffuser rather than assuming all reeds work the same way. Use the recommended compatible refill and replacement reeds; do not dilute or mix different liquids. Keep refill containers closed and follow their storage instructions.

05

Keeping the charm

The detachable eight is planned for a key ring, bag or similar personal item. Keep it away from the fragrance liquid and dry it with a soft cloth. Its final attachment, finish and care instructions will be confirmed at launch; it is not marketed as skin-contact jewellery.